Job Summary
The Customer Service Representative retains existing clients and attracts potential clients by answering service and pet health-related questions and suggesting information about needed services. A solid commitment to customer satisfaction and a desire to build long-term relationships are essential.
If you love animals and are committed to providing high-quality care, we hope you’ll apply.
Duties & Responsibilities
- Manage large amounts of incoming calls
- Greet clients warmly and ascertain problem or reason for calling
- Open and maintain client and patient medical records by recording account information
Client communications
- Build sustainable relationships of trust through open and interactive communication
- Schedule appointments
- Transports pets to and from exam rooms
Preferred Qualifications & Skills
- Communication skills: Customer Service Representative must communicate with doctors, customers, and other staff. They must also communicate kindly with owners of ill or injured pets.
- Physical strength: They must be able to lift and handle animals easily.
- Problem-solving skills: Customer Service Representative needs to be able to consider all of the available information and draw valid conclusions about an animal’s condition.
Salary & Benefits
- Competitive Salary
- Retention bonus eligibility after 90 days
- Flexible schedule
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Interested in joining the front lines of a veterinary practice as a client care representative?
The AVMA Veterinary Careers Center shares what it takes to provide compassionate service and support in an animal care environment.