Customer Service Representatives

Job Summary

The Customer Service Representative retains existing clients and attracts potential clients by answering service and pet health-related questions, suggesting information about services needed. This individual will schedule appointments, processes paperwork, maintains medical records, prepares correspondence, greets clients and transports pets to and from exam rooms. A strong commitment to customer satisfaction and a desire to build long-term
relationships is essential.

If you love animals and are committed to providing high-quality care, we hope you’ll apply.

Duties & Responsibilities

  • Manage large amounts of incoming calls
  • Greet clients warmly and ascertain problem or reason for calling
  • Open and maintain client and patient medical records by recording account information

Client communications

  • Build sustainable relationships of trust through open and interactive communication
  • Schedule appointments
  • Transports pets to and from exam rooms

Preferred Qualifications & Skills

  • Communication skills: Customer Service Representative must communicate with doctors, customers, and other staff. They must also communicate kindly with owners of ill or injured pets.
  • Physical strength: They must be able to lift and handle animals easily.
  • Problem-solving skills: Customer Service Representative needs to be able to consider all of the available information and draw valid conclusions about an animal’s condition.
  • Compassion: Vet techs must treat animal patients kindly and also give kindness to the pets’ owners.
  • Must possess a valid Veterinary Technician certification
  • 2+ years’ experience as a Veterinary Technician preferred

Salary & Benefits

  • Competitive Salary
  • Retention bonus eligibility after 90 days
  • IRA match eligibility after 90 days
  • Flexible schedule¬∑

To apply, please email resume to office@richmondroadvetclinic.com